When it Comes to Mental Health, Insurers Can't Get it Wrong. Insurers Need Mind Right

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The insurance industry’s changing…

You’ll have seen it yourself.

Insurers like you are finding that they’re often liable for ongoing psychological treatments with no fixed end date. Sometimes with unclear outcomes. Treatments managed by professionals with the best of intentions, but without the structures and systems needed to ensure the best possible results for everyone involved. ‘Not quite right’ ways of working leading to ‘not quite right’ outcomes.

Largely, physical rehabilitation providers already understand how to work with the insurance industry - how to stay focused on symptoms linked to the index injury and offer the best clinical opinion and guidance. It’s relatively straight forward for insurers to work with doctors, surgeons and physiotherapists. Insurers can effectively instruct physical treatment providers to get people involved in an accident back on their feet, back into work, back to normality.

When it comes to mental health provision, many psychological treatment providers simply don’t understand the way the insurance world works, meaning that through no fault of its own, much of the insurance industry finds itself behind the curve.

Mental Health providers need to understand the needs of Insurers

We’ve seen the research.

50% of all road traffic collisions leave claimants with some sort of anxiety or mood change*- mental health issues that need psychological intervention and rehabilitation.

Yet insurers quite often find themselves struggling to find a provider that will handle these cases correctly. They don’t always have the right approach to intervention, leading to sub-optimal treatment plans being implemented by well-meaning professionals who don’t understand what insurers really need. They can deliver great treatment but don’t understand the landscape of the personal injury world, which means their treatment and goals need to be laser focused. They don’t always have the experience to deliver the right outcomes.

It’s true for road traffic collisions, it’s true for incidents in the workplace, it’s true for any situation where a personal injury claim includes a psychological or mental health element.

It often leads to a spiral of escalating costs, of treatments with no clear end goal or pathway to recovery, of poorer outcomes for claimants, for employers and of course for insurers themselves.

Nobody is to blame. Psychological and mental health is a fast-moving sector that’s undergoing a huge cultural shift. Things need to change, but insurers aren’t yet equipped to manage a psychological health revolution. And nor should they be.

They shouldn’t be forced to find the right ways of handling mental health rehabilitation and claims through trial and error.

They need guidance.

They need expertise.

They need Mind Right.


For Patients. For Insurers. For Everyone.

Mind Right doesn’t advance the interests of insurers at the expense of the patient’s recovery. And nor do we need to.

Because your interests and their interests are the same.

Effective treatment with a clear end goal. A speedy recovery. A return to work and a return to normality.

Mind Right provides you with the expertise and the contacts to recommend professional psychological treatment with a stepped approach. One that guides patients through clear recovery milestones with the end goal of returning them to work.

You’ll receive clear reports and updates every step of the way, allowing you to manage costs without needing to micromanage treatments. Your operational expenditure will be kept to a minimum, your administrative needs reduced, and your costs and future indemnity made clear and manageable - protecting you as an insurer all while giving the individual undergoing treatment the support and expertise they need.


Mind Right Does it Better

We don’t just promise to offer a better service to insurers. We go out and deliver a better service for insurers. Here’s how:

We Expect More: All of our clinicians are fully accredited, have a minimum two years’ post-qualification experience, and promise to continually develop their skills.

We Innovate More: We don’t settle for the old ways of doing things. We use the most appropriate, clinically sound technology to improve our service levels, and we lead the way in applying new treatments to rehabilitation and return-to-work processes.

We Listen More: We put insurers at the heart of the process. You’re paying for the treatment, so you should have a say. You’ll have access to transparent reports and audits, and regular updates on progress towards client goals.

We Lead More: By championing change with our unique proposition, Mind Right doesn’t just do more for insurers and clients, we’re paving the way for how psychological rehabilitation will be performed in the future.

For more information on what makes Mind Right different, and how we provide a better, results-focused service, read our About page.

Say Goodbye to Treatment Drift and Spiralling Costs. Say Hello to Mind Right

If you’re not completely 100% satisfied with the way you provide mental health care to claimants, if you’re worried that psychological care is a shortcut to treatment drift and costs that cut your profits, if you’re concerned that your clients aren’t always being treated in the most effective ways possible - you need Mind Right.

Call us today to discuss your needs, and we’ll explain exactly how we can support your insurance firm with our new, effective psychological treatment provision.

You can keep doing things the old way. The ‘not quite right’ way.

Or you can choose the right way.

The Mind Right way.


*Reference Assessment and treatment of PTSD after a motor vehicle collision: Empirical findings and clinical observations by J. Gayle Beck and Scott F. Coffey.