Our Right Time, Real Impact webinar series has now wrapped up – and the conversations we’ve had are proving how vital open, honest discussion is in transforming psychological rehabilitation.

From the very first session with Victoria McDermott through to our latest conversation with Rebecca Bristow, we’ve heard powerful insight from some of the most respected voices in case management, clinical leadership and charitable support. What’s been clear throughout is that while the challenges are real – so too is the shared ambition across our sector to raise standards, reduce delays and ensure people get the help they need, when they need it most.

Why These Conversations Matter

The aim of this series is simple: to spark the kinds of conversations that lead to real change.

Too often, psychological input comes too late. As we’ve explored with our guests, systemic delays, multiple layers of assessment, and inconsistent referral pathways can all contribute to poorer outcomes for the individuals behind every case file. But we’ve also heard about what’s possible – the innovations, partnerships and cultural shifts already starting to make an impact.

Whether it’s reducing friction for case managers, empowering survivors with purposeful input, or enhancing legal outcomes through clinical evidence, every webinar so far has surfaced key insights that we’ll carry forward into the way we work and advocate.

What We’ve Covered

• Rehabilitation Without Roadblocks

  with Victoria McDermott, Breakthrough Case Management

  → Tackling delays in psychological access and where accountability lies.

• Clinical Insight in Case Management

  with Lauren McCluskey, COTA Case Management

  → Striking the right balance between clinical complexity, care, and cost.

• Psychological Recovery & Purpose

  with Kate Naish, Katie Piper Foundation

  → How the right input at the right time helps rebuild identity and independence.

• Raising Standards: What Good Clinical Governance Looks Like in Psychological Rehab

  with Carole Chantler (1st October)

  → What good clinical governance looks like

• Psychological Insight as Legal Evidence

  with Rebecca Bristow (8th October)

  → The role of psychological insight as legal evidence in Court of Protection and multidisciplinary team (MDT) work

• Six weeks of Insight Lessons from Conversations on Mental Health & Rehab That Matter

  with Pete Clarke & Jack Longton (15th October)

  → Insights from Six Weeks on Mental Health, Psychological Rehabilitation & Case Management

Each webinar is free to attend and just 45 minutes long – designed to fit around your day while offering real value. Whether you’re a case manager, solicitor, insurer or health provider, there’s something here for you.

Pete Clark, Clinical Services Director, said: “This series has been a brilliant reminder that progress happens when we talk honestly about what’s not working – and commit to doing something about it. We’re incredibly grateful to the experts who’ve joined us so far, and I’d urge anyone in this space to jump into the remaining sessions. The more people we get around the table, the greater the impact we can have.”

Join the Conversation

We know that systemic change takes time – but it starts with insight, shared ambition, and a commitment to challenge the norm. That’s what these sessions are all about.

🧠 Explore the series now:

Visit the webinar hub → Right Time, Real Impact Webinar Hub

If you’ve attended a session already – thank you.

And if you haven’t yet – now’s the time.